About the role
Every stakeholder on this platform eventually writes in — an athlete whose payout has not arrived, a brand whose campaign is stuck, a compliance officer who cannot find a filing. This role answers them, and then makes sure the next person does not have to ask.
What you will do
Work the support queue across every product, for every kind of user. Resolve payment, account and delivery questions, escalating the ones that need engineering with enough detail to act on. Spot the question being asked repeatedly and get it answered in the product or the resource library instead. Keep the help material accurate as the platform changes.
What we are looking for
Two or more years in customer support for software, ideally where money was involved. Able to write a clear answer to an upset person. Comfortable reading a dashboard, a log or an order record to work out what actually happened. Patient with people who do not know the vocabulary.
Apply
No account needed — we will set one up for you.
Name, email and the questions above are needed.